Privacy Notice

1. Information We Collect

We collect personal information that you provide directly when you:

• Register for an account on the Site.
• Purchase any of our RMM, support, or cybersecurity services.
• Subscribe to our newsletter.
• Submit inquiries or support requests.

We also automatically collect certain information as you navigate the Site, such as:

• IP address.
• Browser type and operating system.
• Pages visited and duration of your session.
• Cookies and similar tracking technologies (see section 4).

2. Purposes of Processing

We use your personal information for the following purposes:

a) To create and manage your user account.

b) To process payments and issue SAT-compliant invoices.

c) To deliver, improve, and customize the services you purchase.

d) To send you notifications about updates, incidents, or security alerts.

e) To send newsletters and promotional materials (with your consent).

f) To respond to your inquiries and support requests.

g) To comply with applicable legal and tax obligations.

3. Information Sharing

We do not sell or rent your personal data to third parties.

We may share your information with:

• Service providers who assist us with operations (hosting, billing, email delivery).
• Tax or judicial authorities, when required by law.
• Lunixar affiliates, under the same data protection standards.

In every case, we require recipients to implement appropriate security measures and to use the data only for permitted purposes.

4. Cookies and Similar Technologies

We use first- and third-party cookies to:

• Enhance Site navigation and performance.
• Analyze usage trends and statistics.
• Remember your language preferences and other settings.

You may configure your browser to reject or delete cookies; however, some Site features may not function properly.

5. Your Rights

You have the right to Access, Rectify, Cancel, or Object to (ARCO) the processing of your personal data,

as well as to limit its use or disclosure. To exercise any of these rights, submit a written request via email or

using the form on the Site, specifying: full name, email address, a description of your request, and proof of identity.

6. Security Measures

Lunixar implements administrative, technical, and physical safeguards to protect your personal data

against unauthorized access, loss, alteration, or destruction. These measures include:

• HTTPS/TLS encryption for data in transit.
• Role-based access controls.
• Regular data backups.
• Strong password policies and authentication requirements.

7. Changes to This Notice

We may update this Privacy Notice at any time. The current version will always be available on our Site

with its effective date. We encourage you to review it periodically.

8. Contact Us

If you have questions, comments, or wish to exercise your ARCO rights, please contact us at:

• Email: privacy@lunixar.com
• Address: Calle Ejemplo 123, Col. Tecnológica, Mexico City, Mexico.

Our privacy team will respond to your request as promptly as possible.